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An Exclusive Concierge Service

The Award Winning Concierge Team

The Stafford is intent on offering the finest in guest service and is therefore exceptionally proud to have Frank Laino on its team. Four-times voted “Best Concierge in the World” and a proud member of the Clefs D’Or, Frank oversees the hotel’s award winning concierge team.

Of Italian descent, Frank is a born and bred Londoner, and has worked as a concierge in the city for more than 20 years, with over a decade at The Stafford. Through his extensive network of local and international contacts, Frank relishes the opportunity to turn even the most obscure requests into reality.

As well as recommending the best of the current shows, plays, musicals and exhibitions and organising everything from travel arrangements and table reservations to car rentals and private chauffeurs, Frank and his team extend their services beyond the dates of an individual stay: emailing restaurant recommendations in advance and providing a monthly web update, “Frankly Speaking”, that gives past and future guests a detailed insight into the current most popular and unusual things to see and do in London.

The hotel also has a tour guide on call 24 hours a day to offer sightseeing excursions of London.

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